phjoint Privacy Policy

1 Introduction

This Privacy Policy applies to all personal data processed by phjoint in connection with your use of phjoint.vu and the phjoint mobile app. It covers data collected during account registration, gameplay, transactions, support interactions, and your general use of the platform.

This policy applies to all registered players and visitors to the phjoint platform in the Philippines. phjoint operates as a data controller in respect of the personal data it holds about you, meaning we determine the purpose and means of processing that data.

This policy should be read alongside the Terms and Conditions, which govern your overall use of the platform.

2 Data We Collect

phjoint collects personal data to operate the platform, verify identities, process transactions, and maintain a secure gaming environment. The categories of data we collect include:

Account and Identity Data

• Full legal name, date of birth, and nationality
• Philippine mobile number and email address
• Username and encrypted account password
• Government-issued Philippine ID documents (for KYC verification)

Transaction Data

• Deposit and withdrawal amounts, dates, and payment method references
• Philippine bank account or e-wallet identifiers used for verified transactions
• Transaction status and history within your account

Technical and Usage Data

• Device type, operating system, browser type, and IP address
• Session timestamps, game activity logs, and pages visited
• App version and crash/error reports from the mobile application

Communications Data

• Support chat transcripts and email correspondence with the phjoint team
• Survey responses and feedback you choose to submit

3 How We Use Your Data

phjoint uses your personal data for specific, legitimate purposes directly related to providing and improving the platform. We do not use your data for purposes incompatible with those listed below.

phjoint does not sell your personal data to third parties for marketing purposes. If we send you platform-related communications, these are directly connected to your account activity or platform updates.

4 Legal Basis for Processing

phjoint processes your personal data on one or more of the following legal grounds:

• Contract performance — processing necessary to fulfil the Terms and Conditions you agreed to when registering, including running your account and processing transactions.
• Legal obligation — processing required to comply with applicable laws, including anti-money laundering requirements, KYC obligations, and responsible gaming standards.
• Legitimate interests — processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent — where we rely on your consent for specific processing activities, such as certain optional communications. You may withdraw consent at any time by contacting phjoint support.

5 Data Sharing and Disclosure

phjoint does not sell or rent your personal data. We share data only in limited circumstances and with appropriate safeguards in place.

• KYC and identity verification partners — authorised third-party identity verification services to confirm your identity against your provided documents.
• Payment processors — Philippine banking and e-wallet processors to facilitate deposits and withdrawals in PHP. These partners receive only the transaction data necessary to process your specific payment.
• Technology service providers — platform infrastructure, security, and analytics providers that process data on our behalf under strict contractual data protection obligations.
• Legal and regulatory authorities — where required by applicable law, court order, or regulatory investigation. phjoint will notify you of such disclosures where legally permitted to do so.

6 Data Security

phjoint takes the security of your personal data seriously and implements a layered approach to protecting it.

• SSL encryption — all data transmitted between your device and phjoint's servers is encrypted in transit using SSL/TLS protocols.
• OTP verification — sensitive account actions, including login and withdrawals, require one-time password confirmation via your registered Philippine mobile number.
• Password hashing — account passwords are stored in encrypted, hashed form and are never accessible in plain text by phjoint staff.
• Access controls — internal access to personal data is restricted to authorised staff who need it to perform specific job functions.
• Session management — automatic session timeout after inactivity helps protect your account if your device is left unattended.

No system is completely immune to security risks. phjoint continuously monitors for threats and will notify affected players in the event of a data breach that is likely to affect their rights, in line with applicable notification requirements.

7 Data Retention

phjoint retains your personal data for as long as necessary to fulfil the purposes described in this policy, including during the active lifetime of your account and for a reasonable period afterwards.

• Active accounts — data is retained for the full duration of your account's active period.
• Closed accounts — transaction records, identity verification documents, and account activity logs are retained for a period after account closure to meet legal and regulatory obligations, including anti-money laundering record-keeping requirements.
• Support records — communications with phjoint support are retained for a reasonable period to assist with follow-up queries and dispute resolution.

When data is no longer required for any legitimate purpose, phjoint deletes or anonymises it securely.

8 Your Data Rights

As a phjoint player in the Philippines, you have rights regarding your personal data. phjoint will respond to all valid requests within a reasonable timeframe.

• Right to access — you can request a copy of the personal data phjoint holds about you.
• Right to rectification — if your data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure — in certain circumstances, you can request that we delete your personal data. This right is subject to our legal and regulatory obligations to retain certain records.
• Right to restriction — you can ask us to limit how we use your data in certain situations.
• Right to data portability — you can request a copy of data you have provided to us in a structured, machine-readable format.
• Right to object — you can object to processing based on legitimate interests, including processing for direct marketing purposes.
• Right to withdraw consent — where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

9 Cookies and Tracking Technologies

phjoint uses cookies and similar technologies on the phjoint.vu website and mobile platform to improve your experience and support platform operations.

• Essential cookies — required for the platform to function, including session management and login persistence. These cannot be disabled without breaking core functionality.
• Security cookies — used to detect suspicious activity and protect your account from unauthorised access attempts.
• Analytics cookies — used to understand how players use the platform, which pages are visited most, and where improvements can be made. Data collected is aggregated and not linked to individual identities for this purpose.
• Preference cookies — used to remember your settings and display preferences across sessions.

You can manage cookie preferences through your browser settings. Blocking essential cookies may affect your ability to use the platform. phjoint does not use cookies to serve third-party advertising.

10 Children and Minors

phjoint is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under 21. If phjoint becomes aware that personal data has been collected from a person under 21, that account will be suspended immediately and the data deleted in accordance with applicable requirements.

If you are a parent or guardian and believe your child has registered on phjoint, please contact us at [email protected] so we can take immediate action.

11 Updates to This Policy

phjoint may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will update the effective date at the top of this page.

For significant changes, phjoint will make reasonable efforts to notify registered players through in-app notifications or via email to the address registered on your account. Your continued use of the platform after the updated policy takes effect constitutes your acceptance of the revised terms.

We encourage you to review this page periodically to stay informed about how phjoint protects your data.

12 Contact and Data Queries

For any questions about this Privacy Policy, how phjoint handles your personal data, or to exercise your data rights, contact the phjoint support team:

We will verify your identity before processing any personal data request and aim to respond within a reasonable timeframe from receipt of a valid request.